Frequently asked
questions

Our customers mean everything to us and ensuring they can use our platform is vitally important to us. To enable this we have answered the most common questions, if you have a question that we have not answered here please get in contact with out friendly support team.

Contact the Topline team today

Email us

support@toplinedogs.co.uk

Topline Dogs will run on any modern phone (iOS or Android), tablet, laptop or desktop.

Yes, we have made significant efforts to make sure that the system does not overwhelm you with options and settings.

Yes, as Topline Dogs is cloud based and constantly backing up your data, you will require an internet connection.

We take payment for subscriptions only via online card payments, we store your details and automatically take payment every month. The billing date is the date you signed up on.

Yes, we use the same level of security and encryption as banks and the military.

Yes, we are continuously backing up your data to the cloud so you can rest assured that it’s in safe hands.

Yes, you can take deposits and these are paid straight to you. We will notify you when you receive a deposit to save you manually checking.

Yes, if you no longer wish to use our services you can cancel your recurring payment and your subscription will end on the day the cancelled payment was due to be taken.

Yes, our system is fully compliant with GDPR. As an example, when sending out a new customer form, it is mandatory for them to select Communication preferences and this will affect your ability to communicate with them.

We offer SMS and Email reminders, or both. They are sent out automatically by the system before the appointment. The amount of days before the appointment is set by you.